Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Breakwater Operations website at breakwateroperations.com and your engagement with Breakwater Operations LLC ("Breakwater," "we," "us," or "our") as a service provider.

By visiting our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or engage our services.

These Terms apply to website visitors and prospective clients. Clients who execute a service agreement with Breakwater are additionally bound by that agreement, which governs in the event of any conflict with these Terms.

2. Services Description

Breakwater Operations provides back-office operations services to independent residential property management companies, including:

• Maintenance coordination — intake, triage, vendor dispatch, and work order closure
• Rent collection follow-up — delinquency outreach, payment tracking, and reporting
• Vendor and work order management — follow-up, documentation, and closure verification

Services are delivered by a dedicated operations pod working within your property management software under your company's brand and communication standards. Specific service scope, SLAs, and pricing are defined in individual service agreements.

3. Trial Period

Breakwater offers a 14-day free trial period for new clients. During the trial:

• No payment is required for the trial period itself
• A service agreement is presented on Day 10 and may be executed on Day 14
• You may discontinue at any time before Day 14 without obligation
• Trial access to your property management software must be granted and may be revoked at any time
• Breakwater retains no data from your systems after a trial that does not convert to a paid engagement, except as required for our own records

4. Client Obligations

If you engage Breakwater as a client, you agree to:

• Provide accurate and complete information during onboarding
• Grant system access necessary for pod operations as described in your service agreement
• Maintain active credentials for your property management software
• Respond to escalations within a reasonable time (typically 4 business hours)
• Pay invoices as described in your service agreement
• Notify Breakwater promptly of any change in software access, company structure, or portfolio composition that affects service delivery

5. Intellectual Property

All content on this website — including text, design, graphics, and code — is the property of Breakwater Operations LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our website content without prior written permission.

Operating procedures, templates, and reporting frameworks developed by Breakwater remain the intellectual property of Breakwater Operations LLC. Clients are granted a limited license to use reports and documents produced for their account during an active service engagement.

6. Confidentiality

Breakwater acknowledges that access to your property management software provides access to confidential business information, including tenant data, financial records, and vendor relationships. We treat all such information as strictly confidential and limit access to pod members assigned to your account. We do not use client data for any purpose other than service delivery.

Clients agree to treat Breakwater's operating procedures, pricing, staffing structure, and workflow documentation as confidential business information.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Breakwater Operations LLC shall not be liable for:

• Indirect, incidental, consequential, or punitive damages arising from your use of our services
• Errors or omissions in property management software operated by third parties
• Tenant or vendor actions taken in response to communications sent by our pod on your behalf
• Loss of data stored in your property management software

Our total liability for any claim arising from our services shall not exceed the total fees paid to Breakwater in the three months preceding the claim.

8. Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or free from security vulnerabilities. We do not provide legal, financial, or property management compliance advice.

9. Fair Housing Compliance

Breakwater Operations follows fair housing principles in all tenant communications. We do not discriminate on the basis of race, color, national origin, religion, sex, familial status, disability, or any other protected class under federal, state, or local law. Clients are responsible for ensuring that their own policies and instructions to Breakwater comply with applicable fair housing laws.

10. Termination

Either party may terminate a service engagement by providing written notice as specified in the applicable service agreement. Upon termination:

• Breakwater will cease all access to your property management systems within 24 hours of notice
• Outstanding fees for services rendered through the termination date remain due
• Breakwater will provide a final operations report covering the termination period

Breakwater reserves the right to terminate website access or decline service to any party that violates these Terms.

11. Governing Law

These Terms are governed by the laws of the United States and applicable state law. Any disputes arising from these Terms or our services shall be resolved through binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction for matters involving intellectual property or confidentiality.

12. Changes to These Terms

We may update these Terms from time to time. We will post any changes on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. We will notify active clients by email for any material changes.

13. Contact

Questions about these Terms should be directed to: