Privacy Policy

1. Who We Are

Breakwater Operations LLC ("Breakwater," "we," "us," or "our") is a US-registered limited liability company providing back-office operations services to independent residential property management companies. Our operations team is based in Lagos, Nigeria. Our website is located at breakwateroperations.com.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or engage us as a service provider.

If you have questions about this policy, contact us at (928) 496-6665  ·  contact@breakwateroperations.com.

2. Information We Collect

Information you provide directly:

• Contact information (name, email address, phone number, company name) when you fill out a form, schedule a call, or email us
• Business information (number of doors managed, property management software used, service area) when discussing our services
• Communications you send us by email or through our website

Information collected automatically when you visit our website:

• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• IP address and general geographic location
• Cookies and similar tracking technologies (see Section 5)

Information about your clients (if you become a client): As a service provider, we may access and process information about your tenants, vendors, and properties within your property management software solely to perform the services you have contracted us to provide. We do not collect this information for our own purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Deliver the services described in our service agreement
• Send you operational reports and performance summaries
• Communicate with you about your account and our services
• Improve our website and service offerings
• Comply with legal obligations

We do not sell your personal information. We do not use your information for advertising targeting. We do not share your information with third parties except as described in Section 4.

4. How We Share Information

We share information only in the following circumstances:

• Service providers: We use third-party tools to operate our business, including scheduling software (Calendly), email services (Google Workspace), and customer relationship tools. These providers are bound by data processing agreements.
• Operations team: Our Lagos-based operations team accesses only the information necessary to perform services under your service agreement. All team members operate under confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: If Breakwater Operations is acquired or merges with another entity, your information may transfer as part of that transaction. We will notify you in advance if this occurs.

5. Cookies

Our website uses cookies to understand how visitors interact with our site. We use:

• Functional cookies: Required for the website to work properly
• Analytics cookies: Used to understand traffic patterns and improve our site

You can disable cookies in your browser settings. Some website features may not function correctly if cookies are disabled.

6. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy. Specifically:

• Prospect information: Retained for up to 24 months after last contact
• Client operational records: Retained for the duration of the service agreement plus 3 years
• Website analytics data: Retained for 12 months

You may request deletion of your personal information by contacting us at contact@breakwateroperations.com. We will respond within 30 days.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information in our possession. Our team members access client systems only through secure, credentialed connections. Access is limited to what is necessary for service delivery.

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we take data protection seriously and review our practices regularly.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications

To exercise any of these rights, email us at contact@breakwateroperations.com. We will respond within 30 days.

9. Children's Privacy

Our services are intended for business professionals. We do not knowingly collect information from anyone under 18 years of age. If you believe we have inadvertently collected information from a minor, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. For material changes, we will notify active clients by email. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at: