Lagos-based operations team. US-led. Built exclusively for residential property management.
5
PM Platforms
6+
Agents Per Pod
14
Day Free Trial
For US Residential Property Managers
Your back office, handled.
Breakwater embeds a trained operations pod inside your existing PM software. Maintenance coordination, vendor follow-up, rent reminders, and reporting — fully staffed, fully accountable.
What your pod handles
Maintenance Coordination
Intake, triage, vendor dispatch, and follow-up. Every ticket logged and tracked to close inside your PM software.
Vendor Follow-Up
24-hour check on every open order. Vendors are re-contacted automatically — you're only notified when escalation is needed.
Rent Collection Follow-Up
Structured outreach on soft delinquency — reminders, balance confirmations, payment logging — before it becomes a formal issue.
Work Order Tracking
Every work order logged, updated, and closed in your system. Full documentation, no tickets left open or unaccounted for.
Leasing & Showing Coordination
Inbound leasing inquiries handled, prospects pre-screened against your criteria, and showings scheduled. No approvals, no lease drafting — just the coordination layer.
Reporting
A live dashboard updated hourly plus a detailed weekly report delivered every Friday EOD. Full visibility without lifting a finger.
Why a pod beats every other option.
Most PM companies try to solve this with a hire, a VA, or just pushing their existing team harder. Here's why those approaches keep failing.
THE TRADITIONAL HIRE
One person. One point of failure.
They call in sick. They take PTO. They quit at the worst possible time. And when they're gone — even for a day — tickets back up, vendors go uncontacted, and tenants are left waiting. You spend weeks rehiring, months retraining, and your portfolio absorbs every gap.
Breakwater → A full team assigned to your account. No sick days, no PTO, no rehiring cycles. Coverage is continuous.
THE SOLO VA
Cheap until it costs you.
A solo VA is one person with no oversight, no backup, and no accountability structure. No one is checking their work. No one steps in when they're unavailable. You're managing them yourself — which means you haven't actually offloaded anything, you've just added a layer of coordination to your day.
Breakwater → A pod lead oversees every agent daily. QA runs on every interaction. You get results, not management tasks.
YOUR EXISTING TEAM
Stretched thin, doing the wrong work.
Your property managers are chasing vendors, sending rent reminders, and logging work orders — instead of managing owner relationships and growing the portfolio. That's expensive labor doing cheap work. The volume only increases as you grow, and the errors compound.
Breakwater → Your team moves to oversight. The execution layer is fully owned by your pod.
GENERIC CALL CENTER
Volume without understanding.
Call centers handle volume. They don't understand AppFolio, they don't know your vendor list, and they don't follow your escalation rules. You get high-volume output with low-quality execution — and you're constantly cleaning up behind them.
Breakwater → Agents trained specifically on PM software, your workflows, and your policies. Embedded — not generic.
The goal is simple: a higher level of service, delivered consistently, with no breaks.
Not great one week and off the next because someone's out. Not dependent on a single person's availability. A team that shows up every day, follows the same process every time, and holds the same standard — whether it's Monday morning or Friday afternoon.
Not all outsourcing is equal.
Most property managers who've tried offshore or remote back-office support ran into the same problems — things got handled but not owned. Here's what Breakwater built differently.
Typical BPO / VA
Breakwater
Accountability
Rotating team. No named owner per task.
Named pod lead. Same team daily. Every action owned.
Visibility
Summary emails. You ask, they report.
Every note logged inside your PM software in real time. Open AppFolio — it's already there.
Software fit
Generic training. Learns your system on your time.
Trained specifically on AppFolio, Buildium, Yardi, Rent Manager, and Propertyware before Day 1.
Follow-through
Tasks assigned. Completion assumed.
Every ticket tracked to close. 24-hr vendor follow-up SLA. Nothing sits.
Oversight
You manage them. That's still your time.
Pod lead runs internal QA daily. You review results — you don't manage people.
Already tried remote support before? Most of our clients had too. The issue usually isn't offshore talent — it's that most setups don't have the accountability layer built in. No named owner, no SLA, no paper trail inside your system. That's what we fixed. The 14-day trial exists so you can verify it yourself before committing to anything.
How it works
Your pod operates inside your existing software, follows your existing processes, and owns execution across every function they're assigned — from the first contact to final closure.
01
We embed in your systems
Your pod gets access to your PM software — AppFolio, Buildium, Yardi, or whichever platform you use. No new tools, no workflow changes. They work where you already work.
02
Every task is logged, actioned, and followed up
Whether it's a maintenance request, a vendor dispatch, a rent reminder, or a leasing inquiry — it gets picked up, handled, and documented. Nothing sits, nothing gets dropped.
Every activity tracked
03
Escalations come to you — nothing else does
Your pod operates within your defined rules. Anything outside their authority comes straight to you. Everything else is handled without pulling you in.
You stay out of the weeds
04
You see everything, anytime
The live dashboard shows you what's active right now. The Friday report gives you the full week. Full visibility, zero chasing.
Works inside your existing software
AppFolio
Buildium
Yardi
Rent Manager
Propertyware
Always know where things stand.
You get access to a live operations dashboard — updated hourly. Open it any time and see exactly what's active, what's pending, and what your team has handled. No waiting for a report, no asking for an update.
Breakwater Live Dashboard · 187 Doors
↻ Updated hourly
Today — Fri Mar 20, 2026 · Last updated 2:00pm MST
9
Open Work Orders
96%
Response Rate ≤2 hrs
3
Awaiting Vendor Confirm
2
Escalations This Week
Active Work Orders — Right Now
Unit
Issue
Vendor
Status
#118 — Tempe
Leaking kitchen faucet
FastFix Plumbing
Dispatched
#502 — Gilbert
Electrical outlet (bedroom)
Sunbelt Electric
Pending
#091 — Chandler
Roof leak after rain
AZ Roofing Pros
Dispatched
Sample illustration only · Dashboard access provided at onboarding · Updated manually on an hourly basis during business hours
Every Friday EOD
Plus a detailed weekly report — sent to you every Friday.
At the end of every week your team compiles and sends a full performance breakdown — every ticket, every vendor follow-up, every rent contact. Response compliance, open orders, escalations, and rent status all in one document. Nothing to log into, nothing to pull. It lands in your inbox before end of day.
🛡
Performance Guarantee
If it doesn't work, you walk. No cost.
We run your maintenance coordination inside your existing system for 14 days. If response times and vendor follow-up don't measurably improve, you owe nothing. No cancellation process, no awkward conversation — you simply go back to your normal operation. Nothing changes for your tenants or vendors.
No Contract. No Setup. No Cost.
14-day free trial. Zero risk.
We take over your maintenance coordination for 14 days — inside your existing system. Your tickets, vendor dispatch, follow-ups — handled by our team. You watch how it runs.
✓
Free for 14 days. Maintenance coordination only. No per-door fees, no setup costs, no contract.
✓
You don't change anything. We work inside your existing AppFolio, Buildium, or Yardi. No new tools, no new workflows.
✓
If it's better, we continue at $3,000/mo — maintenance coordination and rent follow-up bundled. If it's not, you walk. Nothing owed.